TTEs and Trains in India

Railway was the premiere public sector next to Banking to minimize corruption. Surprisingly TTE Corruption and Discretion is a growing headache for citizens. Following solutions may be followed by Railway Ministry to address the problem:- 
  • Authority of distributing the vacant seats must be removed from TTE and their responsibility should be only ensuring the verification of proper tickets
  • TTE's should be given a GPRS machine instead of coupon booklet to avoid non-reporting of collected fine
  • CC Cameras should be installed in trains
  • Vacant seats must be reported at every station via GPRS system by TTE which will be monitored at central located BPO
  • These seats should be made available online and automatically allocated to RAC/waitlist passengers in the train or to the passenger boarding on the next station
  • Get feedback electronically via mobile/internet on each TTE for their interaction/hospitality with passengers and his increment/promotion must be directly linked to the passenger feedback
  • RAC allotment to be made online after chart preparation
  • Strict & quick punishment should be given to TTEs indulging in corrupt practices
  • Award honest and sincere TTEs
  • Increase the number of vigilance officers and inspectors
  • Set up a HOTLINE for reporting cases with independent anti-corruption wing for follow up action
  • Attitude training for staff including moral issues
  • Current booking tickets obtained minutes before departure should also be issued with seat/berth numbers
  • Actual position of berth availability should be displayed at all station on real time basis of all the trains so that real status could be known
  • Cancellations before the departure time could be allotted the cancelled berths and seats automatically to RAC & Wait listed passengers.
  • TTEs should be trained in customer service
  • Make a railway mobile app which would give instant info on the empty and cancelled berths and flexibility for somebody book that empty seat immediately.

(Courtesy: Transform India with Modi social media group on localcircles.com) 

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